Return policy

At Sheveta, we are committed to providing you with an exceptional shopping experience. We understand that sometimes a product may not meet your expectations, which is why we offer a clear and flexible return and refund policy. Your satisfaction is our top priority, and we want you to shop with confidence knowing that we are here to support you.

1. Return & Exchange Eligibility

To ensure that you are fully satisfied with your purchase, we accept returns and exchanges under the following conditions:

  • Items must be unused, unworn, and in brand-new condition with all original tags, labels, and packaging intact.

  • Return and exchange requests must be submitted within 30 days from the date of delivery.

  • Final sale items, clearance items, accessories, and gift cards cannot be returned or exchanged unless the product is faulty.

  • If you receive a damaged, defective, or incorrect item, we will cover the return shipping cost and provide either a full refund or an exchange based on your preference.

2. How to Return or Exchange

We aim to make the process as simple as possible:

  1. Contact us at info@Sheveta.com within 30 days of receiving your item.

  2. Provide your order number, item details, and reason for the return or exchange.

  3. Our customer service team will guide you through the return or exchange process and provide clear instructions.

3. Refund Process

  • Once we receive and inspect your returned item, we will process your refund within 1–3 business days.

  • Refunds will be issued to your original payment method.

  • Shipping fees are non-refundable unless the return is due to a faulty product or our error.

  • If you prefer, we are happy to assist with an exchange instead of a refund.

4. Free Returns for Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

  • Please contact us within 7 days of delivery.

  • We will provide free return shipping and ensure that you receive either a replacement or a full refund.

5. After-Sales Support

We go beyond returns and refunds to ensure a worry-free shopping experience:

  • If you are unsatisfied for any reason, contact us at info@Sheveta.com and our support team will provide a solution tailored to your needs.

  • You will receive updates via email throughout the return or exchange process.

6. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

  • Gift cards

  • Used, worn, or damaged items not caused by shipping or manufacturing defects

  • Clearance or final sale products

7. International Returns

We also accept returns for international orders that meet the eligibility criteria. Please contact our support team for detailed guidance on the return process.

8. Our Commitment to You

At Sheveta, honesty, professionalism, and care guide everything we do. Our return and refund policy is designed to give you peace of mind when shopping with us. Whether it’s a return, exchange, or refund, we are here to make the process smooth and transparent.

For any questions regarding your order or this policy, please reach out to us at:
📧 info@Sheveta.com

Thank you for choosing Sheveta — where art meets everyday life.